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UNCOVER THE GOOD, THE BAD AND THE OPPORTUNITIES JUST WAITING TO BE MINED

UNCOVER THE GOOD, THE BAD AND THE OPPORTUNITIES JUST WAITING TO BE MINED

A defined strategy is the key to your success, helping align business units and data across departments. But how do you achieve said strategy? We can help. Our strategists will assess your current martech, operations and other siloed systems and provide a road map to achieve data unification. And success.

Catalyst

Designed to meet you (and your data) where you are today, Catalyst is a comprehensive assessment for embarking upon your data unification initiatives. Our comprehensive assessment will provide you with a defined strategy to proceed with confidence.

And increase profitability too.

Our Catalyst assessment includes:

  • Documented current state of technology and business processes
  • Gap analysis and recommendations
  •  Use case inventory document
  • Future State Technology Blueprint
  • Implementation Roadmap
  • Phased project scope and details

Use Case
Development

Unify your data and open a whole world of possibilities. Let our strategists help you uncover what you can do, what you should do and how to start.

Unified Customer View

All data connected to a single customer ID — touch points used to receive communication, purchase history, service and support received and more — lives here, allowing for:

  •  A more seamless, consistent experience across channels (online and in-store)
  • More personalized and connected communications with customers
  • More effective sales tactics and follow-up

Business Leader
Dashboards

This streamlined way to connect leadership to the entire organization through insightful data allows for:

  • Company-wide visibility into key performance indicators (KPIs) and business-critical information to help strengthen the company’s strategic vision
  • Process improvement and people improvement
  • Access to timely information without expending time or labor to manually pull and combine reports from various system
  •  Self-service and real-time information
  • The ability to layer information across business units for more advanced analytics and insights

Real-time Journey Map

We automate real-time customer analytics to help monitor quality of service (QOS) across various intersections in the path to purchase, allowing for:

  •  Issue identification and quick resolution
  • A better understanding of obstacles to purchase
  • Improved training and resources
  • Improved overall experience across channels

Attribution Modeling

How do you determine how to assign credit for sales and conversions to specific brand interactions? Attribution models. These models allow you to uncover which communication tactics are responsible for sales and most effective in increasing return in marketing investment, informing business strategy and future marketing plans.

Let go of “feel-good” metrics, like click-through rates or traffic, and instead embrace metrics that link marketing activity to business outcomes.

GARTNER, 2018

KNOW YOUR CUSTOMER
REAP THE REWARDS

Make an appointment with one of our AI and CX strategists today to determine if a Catalyst assessment is right for you. We can help you optimize your people, processes and technology to drive the outcomes you deserve.

Contact Us Zirobi

KNOW YOUR CUSTOMER
REAP THE REWARD

Make an appointment with one of our AI and CX strategists today to determine if a Catalyst assessment is right for you. We can help you optimize your people, processes and technology to drive the outcomes you deserve.

Contact Us Zirobi
Contact Us Zirobi

KNOW YOUR CUSTOMER
REAP THE REWARD

Make an appointment with one of our AI and CX strategists today to determine if a Catalyst assessment is right for you. We can help you optimize your people, processes and technology to drive the outcomes you deserve.

Contact Us Zirobi
Contact Us Zirobi
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